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Flowsell – APP 2016 Profile

Flowsell - APP 2016 Interview Answers

In support of our APP 2016 company profiles, we have pleasure introducing a leading shopfitter company, Flowsell. We recently spoke with their managing director, John Leahy to find out a little more about this progressive business and the services offered to Pharmacy.

Can you tell our readers a little about FlowSell™?

Flowsell™ has grown from one single patent in which a shelf was developed to gravity feed product on special dividers. Just prior to this development I had worked for many years as an OTC Marketing Manager in the pharmaceutical industry. I could see an application for the patent to better store and dispense medications in pharmacy. The Flowsell™ pharmacy and hospital business has grown from this small beginning.

Now, we are a one-stop shop for all pharmacy medication dispensary fixtures. No other company offers such a comprehensive range of affordable, innovative dispensary shelving to improve dispensary workflows. The Flowsell™ range includes PullOut Wall Units, PullOut Double Sided Gondolas, PullOut Shelves in Cabinets on the front of finger systems, PullOut Shelves on Walls, the novel Rear Load Cabinet, UnderBench Drawer Cabinets and Cabinet Towers. We even offer Cantilever Flat Shelves enhanced by Mounting Strips and Product Dividers. No matter whether the pharmacy is a greenfield site, refurbishing, or just upgrading the dispensary, FlowSell™ has the dispensary product.

Just recently we have introduced new management systems into the business. We are proud to announce that Flowsell™ has been awarded full accreditation for quality assurance, environmental practice and occupational health and safety.

How does Flowsell differ from other shopfitters that engage with Pharmacy?

For over a decade, FlowSell™ has been supplying dispensary equipment to Australian pharmacies. Armed with this knowledge and the pharmacist’s intimate knowledge of his work space we are able to assist the pharmacist to develop the optimum dispensary for the pharmacy. Unlike many shopfit suppliers, we do not sell other companies’ products. Every one of our dispensary fixtures has been developed in-house. This means that we can best tailor the product to the needs of the modern Australian pharmacist. This is why the Flowsell™ range is more adaptable for any pharmacy refurbishment requirement. We have pharmacists that have simply removed the forward facing fingers of the melamine pill box system and installed the novel Rear Load Dispensary Cabinet. This placed 400–500 fast-moving medications within arms distance of the dispensary bench. It is practical applications like this that set us apart from other dispensary suppliers.

Often we work to the pharmacist’s dispensary plans. On other occasions we have drawn up the plans for the pharmacy. In all cases, the objective is to give the pharmacist the most efficient dispensary option that matches their budgetary constraints.

At Flowsell™ we supply and install anywhere in Australia. We are capable of completing the smallest to the largest dispensary project to the pharmacist’s satisfaction.

Your profession is evolving and adapting to change. Could you please outline some of the changes you have witnessed over recent times including thoughts on trends and challenges you may foresee in the future?

The pharmacy profession has had to face many challenges in the past few years. It is now in the process of adapting to the service model. At the same time, the automated robot has revolutionised dispensary methods. However, this technology is not practical for all pharmacies. Even so, all pharmacies still need to make themselves more accessible to customers and the systems of Flowsell™ are essential to make this happen. There are so many ways in which every pharmacy can have an affordable dispensary set up that will give them more face-to-face time with their customers.

For many of our readers attending APP later this month, Flowsell™ will be hosting a stand at the trade exhibition. Can you describe your previous involvement with APP?

We have hosted a stand in the last four APP trade exhibitions. We value this opportunity to discuss with pharmacists their needs for the modern dispensary. Some of our new products have come from feedback received at the APP. We wish to have a long-term relationship with pharmacy and value the interaction and dialogue that the APP provides.

For pharmacists and staff visiting, why would you recommend that they call past your stand?

We invite any pharmacist planning to make their dispensary more efficient to visit Stand 243 at APP 2016. This will be an opportunity to view the products mentioned above. To examine for yourself the quality of the Flowsell™ product range. We know you will be impressed at how Flowsell™ can make your pharmacy dispensary more workable so that you can spend more time with your customers and less time in the dispensary. While many dispensary suppliers have come and gone, our commitment is to establish strong service relationships with pharmacy for the long term. We look forward to meeting with you at APP2016.

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