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TrialWire technology platform rolls out world first SMS/Text patient contact system across all studies globally


TrialWire(TM) Technology Platform, the most secure and rapid digital patient recruitment Platform for trial rescue, today announced the rollout of the proprietary SMS/Text patient contact system across all studies globally.

The SMS/Text patient contact system is a world first in speed, security, and compliance for study coordinators contacting patients to discuss their study application and site bookings.

It is primarily designed to speed up the contact process which is typically delayed using phone or email. Up to 50% of patients can be lost due to contact failure because they often don’t answer an unknown number call from a site. In addition, study coordinators often can’t afford the time to call more than 3-4 times in the hope of connecting with the patient.

TrialWire has found from patient responses that 92% want to be contacted by SMS/Text so this was a driving force behind the development and rollout of the service. This includes studies for older people.

The SMS/Text system can support all languages and keeps a record in the study coordinator’s Dashboard of all conversations.

Most study coordinators are using the contact system to arrange then confirm times for screening calls, or site screening visits.

TrialWire recruitment can start in under 24-hours because the Platform doesn’t require approvals.

The TrialWire Technology Platform includes:
– Dedicated secure dashboards for each Study Coordinator where they can review patient details and medical information
– Multiple dashboards per site so all Study Coordinators can see real-time progress
– Dashboards for sponsors and CROs where they can see de-identified referral status information
– Secure SMS system inside their dashboards for instant communications with the patient – book calls and screening visits
– Automated AI-Match and algorithm-driven “find and screen” patients process
– Minute-by-minute metrics for Study Coordinators showing numbers referred, contacted, screened, and enrolled at their site
– Minute-by-minute metrics for sponsors and CROs showing numbers referred, contacted, screened, and enrolled – across all sites on a study
– HIPAA compliance and all patient privacy security
– Built on the Salesforce Health Cloud
– Unlimited number of sites globally
– Available in all languages

With more than 80% of clinical trials failing to recruit patients on time, and 30% of research sites not able to meet enrollment goals – 10% of sites don’t enroll any patients – TrialWire offers peace of mind for sponsors and their CROs.

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